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winbet18 collects only the account and transaction data needed to run your wallet, process bKash or Rocket activity, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — access to this platform depends on your local law and eligible regions.
When you open an account with winbet18, we collect the information you provide directly — your name, contact details, and the wallet identifiers linked to bKash or Rocket transactions. We also collect session data automatically: your device type, browser version, IP address and the pages you navigate within the platform. This technical data helps us detect unusual access patterns and keep your account session consistent across mobile and desktop. For payment activity, we record the reference details of deposits and withdrawals processed through bKash and Rocket. We do not store your full wallet PIN or mobile banking credentials; those are handled through the respective payment provider's own security layer. We retain transaction records for the period required by applicable financial and platform compliance rules, then remove or anonymise them. Marketing preferences you set in your account — such as opting in or out of promotional messages — are stored against your profile and respected until you change them. We do not sell your personal data to third parties. Data shared with payment processors is limited to what is strictly necessary to complete a transaction. Access to this platform and the data rights described here depend on your local law and the eligible regions we serve.
This policy covers data collected and processed by winbet18 directly. It does not extend to third-party services you reach through links on our platform, nor to the internal data practices of payment providers like bKash or Rocket. Understanding the boundary helps you know exactly whose policy governs each part of your experience.
Login activity, session tokens and device identifiers collected when you sign in or navigate the platform are covered by this policy. We use this data to maintain your session and detect access from unfamiliar devices.
Deposit and withdrawal references linked to bKash or Rocket are recorded under this policy for account history and compliance purposes. The payment provider's own data rules govern what happens on their side of the transaction.
Pages you browse, categories you open and any preferences you save in the lobby are covered here. This helps us maintain consistent navigation across devices without requiring you to reset your account view each time.
External links, game studio interfaces loaded in a third-party frame, and the bKash or Rocket payment screens are outside the scope of this policy. Check each provider's own published terms for details on their data practices.
You have concrete actions available to you at any point. To review the personal data we hold, open the account settings page and navigate to the profile section — the fields displayed there reflect what we have on record for your name, contact details and linked wallet identifiers. If any detail is wrong, you can edit it directly in the same section without needing to contact support. For transaction history related to bKash or Rocket activity, the wallet tab in your account shows the records we hold. If you believe a record is missing or inaccurate, raise it through the support contact routes listed on this page and we will verify it against our system logs. You can also ask us to clarify why a specific piece of data is held or how long it will be retained. Eligibility for certain data rights depends on your local law and the region from which you access the platform.
Open your account profile page to see the personal details we hold. The fields shown — name, contact, wallet reference — are a direct view of your stored data.
Edit your name, contact number or linked wallet identifier directly in the profile section. Changes take effect immediately and are reflected across your account activity.
If you are unsure why a specific record exists or how long it is kept, contact our support team through the routes on this page. We will respond with the relevant policy detail.
For bKash or Rocket transaction records that appear incomplete or incorrect, submit a request via the support contact form. We cross-check against our system logs and follow up directly.
If you have a question about how your data is used, want to request a correction, or need to understand a specific retention decision, use the contact routes below. Only reach out through channels visibly published on this site — we cannot verify requests submitted through external or unofficial paths.
Submit a privacy-related question through the support form in your account dashboard. Include your registered contact detail and a brief description of the data concern so the team can locate the right record.
Open the live chat widget visible on the platform to ask about your account data in real time. Use this route for general policy questions or to find out which support form to use for a formal data request.
Send a written privacy request to the email address published in the contact section of this site. Written requests are suited to correction or retention queries where you need a documented response.
We handle account and wallet data with access controls that limit which internal processes can read your records. Your bKash and Rocket payment references are stored in a separate layer from your login credentials, so a session issue on one side does not expose the other.
We use session cookies to keep you signed in across page loads and remember display preferences you set in the lobby. You can manage cookie behaviour through your browser settings; clearing them will require you to sign in again on your next visit.
Access to your account data is restricted by your login credentials. We do not request your bKash PIN or Rocket mobile banking password at any point — those remain with the payment provider's own secure environment.
We keep your account and transaction records for the period required by applicable platform and financial compliance rules. After that period, records are removed or anonymised. You can ask us to confirm the retention period that applies to your specific data.
When this policy changes in a way that affects your rights or how we use your data, we will place a notice on the platform. Continued account use after a posted update indicates you have seen the change; you can contact support if you have questions before proceeding.
These are the data and privacy questions we hear most often. If your question is not covered here, open a support request through your account dashboard or use the live chat route listed on this page.
We collect the name, contact number and wallet identifiers you enter during account setup, along with device and session data generated when you browse the platform. For bKash or Rocket transactions, we record the payment reference details needed to match deposits and withdrawals to your account.
Yes. Open the profile section of your account settings to view the personal details we hold. Transaction history linked to your bKash or Rocket activity is visible in the wallet tab. For a more detailed breakdown, submit a request through the account support form.
We share data only where it is necessary — with payment processors like bKash and Rocket to complete transactions, and with technical service providers who help operate the platform. We do not sell your data. Third-party providers operate under their own data policies for their portion of the transaction.
We retain records for the period required by the platform's compliance and financial rules. Once that period ends, records are removed or anonymised. You can contact our support team to ask about the retention period that applies to a specific type of data you have in your account.
Inactive account data is retained for the period required under our compliance rules, then removed or anonymised following the same schedule as active accounts. If you want to understand what happens to your specific records, raise a written query through the email contact route published on this page.
Navigate to the profile section in your account settings and edit the relevant field directly. Changes are saved immediately. If a field is locked or you cannot update it yourself, contact support through the live chat or account support form and we will assist with the correction.